Frequently Asked Questions
Do you offer product support? How can I get it?
Yes, we have a team of specialists available to provide on-site, phone, or video support. To request product support, please contact us here in order to schedule it.
Do you offer product training?
Yes, we have a team of specialists available to provide both on-site and virtual training for our customers. If you have a technical question or want to request product training, please contact us here and we’ll be contacting you shortly.
Do your digital slide scanners need a darkroom?
No, unlike many fluorescent microscopes, our digital slide scanners do not require a dark room and can be placed on a standard lab bench.
Can I customize the light engine’s LEDs of your digital slide scanner?
Yes, you can choose up to 8 LEDs from our selection of LEDs whose wavelengths range from the UV to the far-red region. If you don’t know which set of LEDs will suit you better or require a custom LED for specific applications, don’t hesitate to contact us to discuss your lightning needs.
Can I customize the filter sets of your digital slide scanner?
Yes, you can choose up to 8 filter sets from our selection of sets to properly detect standard UV to Cy7 fluorophores. If you don’t know which filter sets do you need or require a custom filter set for specific applications, don’t hesitate to contact us to discuss your filter needs.
How do I update my device’s software?
You can download any updates for free directly from our website.
Do your devices come with a warranty?
Yes, our digital slide scanners come with a 1-year warranty. In case that is required, we also offer extended warranties.
How much do your devices cost?
The final cost will depend on the components required. You can use our quote builder to properly price your Cytocatch devices.